Masaki Matsushima Mat Chocolat 2.7 oz Eau de Parfum Spray for Women

Shipping Information

We use USPS and UPS as our shipping methods for all U.S. orders. All orders have a processing time of 1-2 business days. Most orders are shipped the same or next business day while 2 business days can be for orders placed during periods of higher than normal order volume. All orders are subject to payment verification and product availability. In order for 2nd Day Air shipments to be processed and sent out the same day, orders must be placed by 1:00 p.m. EST (Eastern Standard Time). 

Kindly note that we try to ship every order as fast as possible so we cannot make any changes to your order.

U.S. Orders

• Standard Shipping (2-6 business days from ship date) for Orders $69 and Up: FREE
• Standard Shipping (2-6 business days from ship date) for Orders Under $69: $7.95 for 1st item + $1 per additional item
• 2nd Day Air Shipping (2-3 business days from ship date): $17.95

International Orders

All international orders will be shipped with UPS, DHL, or USPS. The shipping carrier will be chosen based on the most economical option for the order's shipping country.

Returns and Exchanges Information

Hassle free returns within 30 days. Contact us to process your return and we will provide you with a return shipping address. Once you send the item to our returns department, we will inspect it to ensure it is in resalable condition. Refund is issued minus shipping cost and return shipping is paid for by the customer. 20% restocking fee will apply for items that are opened, damaged, or sent without original packaging. Any claim of damaged package must be support by a photo for evidence. No return will be accepted if the item is not returned in its original resalable condition. We are not responsible for lost or stolen packages. If shipment tracking says "Delivered", your order is non-refundable if the package is lost or stolen. We will provide the return label and deduct the shipping cost from the refund amount. In the case there is any error on our side, we accept 100% responsibility and you will receive a full refund.

Frequently Asked Questions (FAQ)

Our frequently asked questions below aim to answer queries you may have and will give you the confidence to treat yourself to shop from us with confidence. If you have any other questions or concerns that we've not covered in our FAQ’s section then please contact us,

1. Are all your products genuine?

All of the products that we carry at FragranceBaba.com are 100% genuine and original brand name perfumes. We carry only authentic brand name products including all perfumes, colognes, and other products. We DO NOT carry any knockoffs or imitations.

2. What is a Tester?

All products we sell are brand new in original retail packaging, unless stated as a Tester. A Tester is still a brand new, original bottle from the manufacturer and is 100% authentic, but it comes in a plain box and sometimes without a cap. Since there is no fancy packaging for a Tester, we get them at a discount and pass on the savings to you.

3. Do you offer free shipping?

We offer FREE shipping within the United States for all orders above $69. Our shipping is fast and convenient for our customers as most orders ship the same or next business day.

4. How do I track my orders?

Tracking details will be given once your orders are shipped. You may also contact us in case you would like to know the status of your order.

5. Do you ship worldwide?

Yes, we ship various countries worldwide. Shipping fees may vary depending on the country of destination. Your order may be subject to import taxes and customs fees beyond the control of our store.  You may contact your local customs office regarding these matters.

6. What is the difference between Pure Parfum, Eau de Parfum, Eau de Toilette, and Eau de Cologne?

The concentration of oils in the fragrance marks the difference. Pure Parfum has the highest concentration. Eau de Parfum is second, then Eau de Toilette. The lightest concentration is Eau de Cologne. Solid perfumes last as long as Pure Parfum.  The higher the concentration of fragrance oils, the longer your fragrance will last.  

7. What is the right way to store fragrances to make them last longer?

Over time, environmental factors such as exposure to sunlight, high temperatures, and contact with air may have an effect on a scent. To maximize the shelf life of your perfume, store it in a cool, dry place, away from sunlight. After using, always place the cap back on the bottle and place to help keep the scent from going bad,

8. What payment methods do you accept?

We accept American Express, Apple Pay, Diners, Discover, JCB, PayPal, Shop Pay, and Visa as payment methods.

9. Are my information details secure in your site?

All of your information is 100% safe, secure, and encrypted with a Secure Socket Layer (SSL) certificate for added security.

10. Do you have a refund / return policy?

Yes, we do. For returns, our policy lasts 30 days with a money-back guarantee. If 30 days have gone by since your purchase, please contact us to see how we can help you. Refunds are subject to inspection and approval upon the return of the item. Kindly read our policy details here.

11. How do I get notified of your discount offers?

We always offer various items at discounted prices. To keep yourself updated, you may sign up on our mailing list at the bottom of this page to be notified of discount coupons on our products.

12. I have other questions and requests for brands. How do I get in touch with you?

For other concerns, and questions, you may use our Contact Us page.